In this article, we will introduce you to the Automatic Call Distribution (ACD) system and then explain its application and how it works.
In this article, we will explain the 3 customer expectations that shape the modern contact center.
In this article, we will discuss Hosted PBX’s concept, and in the following, we will explain its application and benefits.
In this article, we will explain why you should update your Call Center software.
In this article, we aim to explain the common features of VoIP (Voice over Internet Protocol) that you can expect from any provider. So, stay with us.
The SIP Initiation Protocol (SIP) is a signaling protocol for controlling and establishing multimedia calls and meetings over the IP network introduced by the IETF.
In this article, we will look at the definition of SBC to consider the role and function of SBC or Session Border Controller as one of the essential elements of telephone and telecommunication systems.
The MGCP, or Media Gateway Control Protocol, is a combination of the IPDC and SGCP protocols, which covers both protocols’ goals. MGCP is a Master / Slave protocol, which is responsible for controlling the gateways.
The SigTran or Signaling Transport Protocol is one of the IETF working groups established in 1999.