How does VoIP software work | What are the features and benefits of VoIP?

Today, the familiarity of managers of companies and organizations with VoIP software features due to its many features and benefits, ease of implementation, and advertising of VoIP software have increased.

However, this technology is widespread and a little complex. Therefore, you can save money and increase productivity in the organization.

By searching on the internet, you can easily find VoIP software providers. For this reason, choosing the best solution seems a bit difficult. In the following, we will describe the standard VoIP features you can expect from any provider.

VoIP in today's world

For many businesses that still use landlines, VoIP is a way to modern telecommunications. VoIP can be provided in two ways, software, and hardware. Hardware means that the software is implemented on a platform (suitable hardware) and comes in a package called IP-PBX. The software method is such that the software file is implemented on a server or virtual machine. Both VoIP software and hardware solutions are available to all companies and organizations, surpassing traditional telephone systems in terms of price, ease of use, and features.

Benefits of implementing VoIP software

Businesses are becoming more dynamic today. Employers and employees may need to connect with the customers and compete with other companies. Using VoIP and replacing landline phones and other telephone hardware is very beneficial for any company. Sending and receiving faxes, aggregating the numbers of all provincial offices together, making contact with provinces or other offices are some of the essential benefits of VoIP that you will not be able to do with old telephone systems. In VoIP, not only can people use networked phones, but they can also use laptops, desktops, smartphones, or tablets. In this way, it is possible to communicate with suppliers, customers, and partners from anywhere in the world, and as a result, you can increase productivity in the workplace. So all you have to do is implement VoIP at your workplace.

What are the features and benefits of VoIP software

How does VoIP work?

When you make your call via VoIP, Voice over Internet Protocol software converts your call into packets with a TCP/IP protocol structure. If your destination is one of your organization's extensions, these packets will travel to your destination on your IP network, and your destination phone will ring. But suppose this destination is outside the organization. In that case, you need to connect your VoIP call center to landlines (SIM cards), which is done by E1 media gateways, analog gateways (FXO) on landlines, or GSM gateways. However, many service providers also use VoIP, and instead of offering a landline or E1 over copper wire systems, they offer IP service over SIP-Phone or SIP-Trunk. In this case, you will no longer need a media gateway to connect to landlines.

Features of VoIP software

There are countless features in VoIP. These features are so many that they can be customized according to customer needs. Here are some of the most common VoIP features:


  • Command codes
  • Audio box
  • Survey
  • And ...



  • Ability to configure users with different access levels
  • Configuring multiple inputs and outputs paths
  • IVR configuration based on working time
  • Ability to record calls and messages


Here are some crucial features that VoIP software should have:

  • Integration: Not only does an organization need the usual features of a VoIP call center, but it also needs dedicated capabilities such as syncing with 3rd party types like CRM, ticketing systems, BPMN-based systems, telephone banking, etc. Therefore, if you use CRM software, you should choose VoIP software to synchronize with CRM and other software.
  • Customization: Since each organization has different needs in communicating with customers, you should choose a vendor that accepts your specific requests and does them as soon as possible and at the lowest cost.
  • Support: Call centers are the core of customer relationships. In this case, maintenance, support, and troubleshooting should be done in the shortest time. Having an experienced and talented support team can solve many of your problems.
  • System Stability: The stability and proper performance of various system elements in all conditions are vital when choosing VoIP software.
  • Update: Every software needs constant updates. You need to choose a company that keeps your VoIP software constantly up to date!

If you want to choose the best modern telephone system for your organization, we recommend Chakavak pcc software.