In the world of digital communications and enterprise VoIP infrastructures, call management and signaling are among the most
The RTCP protocol, short for Real-Time Control Protocol, is a key component in real-time audio and video transmission
Distributed Denial of Service (DDoS) attacks remain one of the most serious threats to communication infrastructures. Such attacks
In today’s digital world, securing IP-based voice communications has become a serious concern for organizations. Due to their
With the rapid growth of IP-based technologies and the widespread migration of organizations toward VoIP networks and NGN/IMS
The Importance of Security in VoIP Networks With the growing adoption of VoIP technology in recent decades—especially following
In this article, we aim to define Call Center Reports, provide examples of key reports, and explain how
In recent years, the exponential rise in robocalls and caller ID spoofing has not only become a nuisance
With the advancement of technology and the rapid development of services, particularly in call centers and support services,