Customers always want their problems resolved as quickly as possible and have no desire to wait too long. Automatic Call Distribution technology can help a lot in this regard.

Today, the familiarity of managers of companies and organizations with VoIP software features due to its many features and benefits, ease of implementation, and advertising of VoIP software have increased.

The new generation of a telecommunication network is called Next Generation Network or NGN. The main reason for this naming is the existence of general changes in all aspects of service delivery, especially in the core of NGN.

Protocol H.323 introduces call signaling and control, multimedia transmission and management, and bandwidth control for point-to-point and multi-point conferences.