SBC
Securing VoIP Communications with Chakavak SBC
The Importance of Security in VoIP Networks With the growing adoption of VoIP technology in recent decades—especially following
Sepehr Eshaghi
12 August 2025
Chakavak Blog
Call Center
Call Center Reports: What to Expect?
In this article, we aim to define Call Center Reports, provide examples of key reports, and explain how
Ali Samadi
3 November 2024
SBC
What is STIR/SHAKEN, and What Are Its Components?
In recent years, the exponential rise in robocalls and caller ID spoofing has not only become a nuisance
Ali Samadi
3 November 2024
Call Center
How to Reduce Average Handling Time (AHT)?
With the advancement of technology and the rapid development of services, particularly in call centers and support services,
Ali Samadi
3 November 2024
VoIP
VoIP Trends To Watch Out for
Voice over Internet Protocol, commonly known as VoIP, is an efficient method for voice transmission. VoIP enables phone
Ali Samadi
3 November 2024
Call Center
What is Call Center Reporting and Why Is It Important?
Call center reporting plays a critical role in measuring the success of customer service operations. Recently, call centers
Ali Samadi
3 November 2024
VoIP
What is an SIP Server and What Benefits Does it Offer for Businesses?
Today, most VoIP-based telecommunication networks use SIP servers for call routing. This article aims to explain how an
Ali Samadi
3 November 2024
Protocol
NGN or Next Generation Network protocol
NGN Protocols NGN protocols are a set of fundamental changes in the core architecture of telecommunications networks based
Ali Samadi
3 November 2024
VoIP
What are SIP Phone and SIP Trunk services?
SIP Phone and SIP Trunk are two efficient solutions for optimal use of the telephone line, which provide
Ali Samadi
3 November 2024