Call Center

How to Reduce Average Handling Time (AHT)?

With the advancement of technology and the rapid development of services, particularly in call centers and support services,

Ali Samadi 3 November 2024

VoIP

VoIP Trends To Watch Out for

Voice over Internet Protocol, commonly known as VoIP, is an efficient method for voice transmission. VoIP enables phone

Ali Samadi 3 November 2024

Call Center

Call center reporting plays a critical role in measuring the success of customer service operations. Recently, call centers

Ali Samadi 3 November 2024

VoIP

Today, most VoIP-based telecommunication networks use SIP servers for call routing. This article aims to explain how an

Ali Samadi 3 November 2024

Protocol

NGN Protocols NGN protocols are a set of fundamental changes in the core architecture of telecommunications networks based

Ali Samadi 3 November 2024

VoIP

SIP Phone and SIP Trunk are two efficient solutions for optimal use of the telephone line, which provide

Ali Samadi 3 November 2024

VoIP

we shall embark on an exploration of the diverse VoIP codecs, delving into their profound impact on call sound quality.

Ali Samadi 1 July 2023

Infrastructure

In this article, we aim to introduce you to the main differences between PBX and PABX and guide you on implementing these solutions in your business.

Ali Samadi 25 May 2023

Call Center

In this article, we will introduce you to the Automatic Call Distribution (ACD) system and then explain its application and how it works.

Ali Samadi 16 April 2023