Today, most VoIP-based telecommunication networks use SIP servers for call routing. This article aims to explain how an
NGN Protocols NGN protocols are a set of fundamental changes in the core architecture of telecommunications networks based
SIP Phone and SIP Trunk are two efficient solutions for optimal use of the telephone line, which provide
we shall embark on an exploration of the diverse VoIP codecs, delving into their profound impact on call sound quality.
In this article, we aim to introduce you to the main differences between PBX and PABX and guide you on implementing these solutions in your business.
In this article, we will introduce you to the Automatic Call Distribution (ACD) system and then explain its application and how it works.
In this article, we will explain the 3 customer expectations that shape the modern contact center.
In this article, we will discuss Hosted PBX’s concept, and in the following, we will explain its application and benefits.
In this article, we will explain why you should update your Call Center software.