Chakavak Call Center and Contact Center
Using Chakavak Call Center Software reduces costs, optimizes customer response time, and makes them more satisfied with the services. Chakavak Contact Center is the result of local knowledge and expertise combined with international standards, and has been used and well-received in numerous projects across the country.
- Managing and directing incoming calls
- Providing analyzable management reports
- Unrestricted communication with customers
Chakavak Soft Switch
Chakavak Class 4 and 5 soft switches with unique architecture have been produced for services in different capacities from several hundred to several million. The unique architecture of soft switches includes load balancing, and redundancy. This means that in addition to being 100% stable, it also allows you to increase the number of soft switches (S / I-CSCF) in the service path, depending on your needs. All soft switches are Active-Active, which means they can respond to requests and calls. It should be noted that Chakavak is the first Iranian soft switch equipped with an online charging system.
- Developed based on 3GPP IMS standard
- Supports SIP, SIP-I, SIP TLS, DIAMETER protocols
- Route 221,000 simultaneous calls per node
- Supports SIP protocols TLS, H.248 (MEGACO), 323, SIP
-
Support for RTP and SRTP / ZRTP for media transfer
- Supports G.729, G.723, GSM, Speex, G.711 codes
- Transcoding Capability
- Conference Call
- Video Conference
Chakavak Media Gateway and VoIP Gateway
- Managing and directing incoming calls
- Providing analyzable management reports
- Unrestricted communication with customers
- Instant call report retrieval in portal and messages
- Simultaneous incoming calls and queue management
SBC or Session Border Controller check
- Managing and directing incoming calls
- Providing analyzable management reports
- Unrestricted communication with customers
- Instant call report retrieval in portal and messages
- Simultaneous incoming calls and queue management
Chakavak Hosted PBX solutions
Chakavak Hosted PBX system as a value-added service is an excellent complement to NGN service, and as a very cost-effective solution, it provides countless capabilities to enterprise subscribers.
- Easy maintenance, stability, high reliability, and flexibility
- Enjoy a beautiful and efficient graphical web interface for easy configuration
- Benefit from graphic Dial Plan to design call scenarios
- Ability to connect to a variety of internal and external CRMs
- Has a dedicated Landing Page