Distributed Denial of Service (DDoS) attacks remain one of the most serious threats to communication infrastructures. Such attacks can disrupt the operation of critical systems, damage brand reputation, and even

In today’s digital world, securing IP-based voice communications has become a serious concern for organizations. Due to their internet-based nature, VoIP networks are constantly exposed to various cyber threats. However,

With the rapid growth of IP-based technologies and the widespread migration of organizations toward VoIP networks and NGN/IMS solutions, ensuring security, consistent performance, and call quality has become a critical

The Importance of Security in VoIP Networks With the growing adoption of VoIP technology in recent decades—especially following the surge in remote work and the migration of organizations to cloud

In this article, we aim to define Call Center Reports, provide examples of key reports, and explain how to utilize them. What is a Call Center Reporting System? The process

In recent years, the exponential rise in robocalls and caller ID spoofing has not only become a nuisance for users but also raised significant privacy and security concerns. In response,

With the advancement of technology and the rapid development of services, particularly in call centers and support services, enhancing efficiency and optimizing processes to improve customer experience has become increasingly

Voice over Internet Protocol, commonly known as VoIP, is an efficient method for voice transmission. VoIP enables phone calls by converting voice into data packets, transmitting them over data networks,

Call center reporting plays a critical role in measuring the success of customer service operations. Recently, call centers have evolved significantly and now include the concept of omnichannel support, allowing