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Call Center Reports: What to Expect?
In this article, we aim to define Call Center Reports, provide examples of key reports, and explain how to utilize them. What is a Call Center Reporting System? The process
Providing telephony solutions and VoIP security
Chakavak
a pioneer in the design and production of next-generation IP-based telephony centers, utilizing advanced NGN/IMS technologies and offering comprehensive and secure solutions for businesses and telecom service providers.
IP Phone
Hosted PBX
Media Gateway
SBC
Call Center
SoftSwitch
Chakavak Media Gateway and VoIP Gateway
The Chakavak E1 to SIP Media Gateway is a powerful and reliable device designed to convert and transmit voice and data traffic from traditional E1 networks to SIP-based networks.
With full support for standard protocols and QoS management capabilities, this device ensures high-quality and stable VoIP communications.
- Accurate and lossless conversion between E1 and SIP traffic
- Intelligent traffic control and guaranteed Quality of Service (QoS)
- Broad compatibility with domestic and international telecom equipment
- Network performance monitoring and analytical reporting capabilities
The Chakavak Media Gateway, with 4E1 capacity, is an Iranian-made product developed in accordance with international standards and tailored to the needs of the country’s telecom networks.
Soft Switch
Chakavak Class 4 and 5 soft switches with unique architecture have been produced for services in different capacities from several hundred to several million. The unique architecture of soft switches includes load balancing, and redundancy. This means that in addition to being 100% stable, it also allows you to increase the number of soft switches (S / I-CSCF) in the service path, depending on your needs. All soft switches are Active-Active, which means they can respond to requests and calls. It should be noted that Chakavak is the first Iranian soft switch equipped with an online charging system.
- Developed based on 3GPP IMS standard
- Supports SIP, SIP-I, SIP TLS, DIAMETER protocols
- Route 221,000 simultaneous calls per node
- Supports SIP protocols TLS, H.248 (MEGACO), 323, SIP
- Support for RTP and SRTP / ZRTP for media transfer
- Supports G.729, G.723, GSM, Speex, G.711 codes
- Transcoding Capability
- Conference Call
- Video Conference
Chakavak Call Center
The Chakavak Call Center software is a comprehensive and advanced solution for optimizing customer communication and response management processes. In addition to reducing costs and saving response time, it enhances customer satisfaction by offering precise analysis and reporting tools.
Developed with local technical expertise and aligned with international standards, the Chakavak Call Center has been successfully implemented in numerous projects across the country and offers the following key features:
- Intelligent management and routing of incoming calls with queuing and call distribution capabilities
- Detailed managerial and analytical reports with performance breakdowns
- Tools for call quality monitoring to support continuous service improvement
- Full compliance with international communication standards and easy scalability based on organizational needs
- Integration with various enterprise systems and CRM software
- Unlimited call recording capability
SBC (Session Border Controller)
The Chakavak SBC (Session Border Controller) is an advanced software / hardware solution designed for managing, controlling, and securing VoIP-based communications. Deployed at the boundary between internal and external networks, it plays a key role in ensuring security, traffic control, and the quality of voice services.
Some of the key advantages of the Chakavak SBC include:
- Protection against security threats such as DoS attacks, SIP flooding, and identity spoofing
- Support for QoS and guaranteed call quality through traffic analysis and resource management
- Full compatibility with domestic telecom infrastructures and international protocols
- Accurate monitoring and analytical reporting for management purposes
- Intelligent SIP call handling with access control, flexible routing, and compliance with network policies
Developed based on local technical expertise and in line with global standards, the Chakavak SBC has been deployed and operationalized in numerous projects across the country.
Media Gateway and VoIP Gateway
The Chakavak E1 to SIP Media Gateway is a powerful and reliable device designed to convert and transmit voice and data traffic from traditional E1 networks to SIP-based networks.
With full support for standard protocols and QoS management capabilities, this device ensures high-quality and stable VoIP communications.
- Accurate and lossless conversion between E1 and SIP traffic
- Intelligent traffic control and guaranteed Quality of Service (QoS)
- Broad compatibility with domestic and international telecom equipment
- Network performance monitoring and analytical reporting capabilities
Hosted PBX solutions
Chakavak Hosted PBX system as a value-added service is an excellent complement to NGN service, and as a very cost-effective solution, it provides countless capabilities to enterprise subscribers.
- Easy maintenance, stability, high reliability, and flexibility
- Enjoy a beautiful and efficient graphical web interface for easy configuration
- Benefit from graphic Dial Plan to design call scenarios
- Ability to connect to a variety of internal and external CRMs
- Has a dedicated Landing Page
Need guidance? Contact us
Chakavak Services
Next-Generation Network (NGN) Solutions
Chakavak leverages cutting-edge technologies to offer solutions for designing and building next-generation telephony networks (NGN/IMS), enabling your telecom infrastructure to be upgraded with high performance and enhanced security.
Call Center Deployment
Consultation, design, and deployment of low to high-capacity call centers tailored to your organization's model is our specialty
Telephony Support Services
Chakavak provides professional support services for telephony systems to ensure optimal and trouble-free performance at all times.
VoIP Security
With this solution, you can easily manage, allocate, route, and bill DID numbers.
12
Years of Development
165
Number of Clients
99/99
System Stability
24/7
Support
Chakavak Customers
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مرکز تماس اولین و مهمترین راه ارتباطی مشتریان با هر سازمانی می باشد، شرکت آسان سرمایه گستر ایرانیان از سال 98 از سامانه مرکز تماس شرکت چکاوک استفاده می کند که با استفاده از امکانات و گزارشات جامع وگروه پشتیبانی فنی مسلط این سامانه توانسته است علاوه بر رضایت مندی اپراتورهای خود، رضایتمندی مشتریان خود را نیز افزایش دهد.
لورم ایپسوم متن ساختگی با تولید سادگی نامفهوم از صنعت چاپ و با استفاده از طراحان گرافیک و مجله در ستون و سطرآنچنان که لازم است.
Chakavak Blog
Uncategorized
What is STIR/SHAKEN, and What Are Its Components?
In recent years, the exponential rise in robocalls and caller ID spoofing has not only become a nuisance for users but also raised significant privacy and security concerns. In response,
Uncategorized
How to Reduce Average Handling Time (AHT)?
With the advancement of technology and the rapid development of services, particularly in call centers and support services, enhancing efficiency and optimizing processes to improve customer experience has become increasingly